Terms & Conditions for Victoria Cliff Hotel & Resort (KawThaung)

RESERVATION POLICY
All room reservations must be made in advance and directly with Victoria Cliff Hotel & Resort’s reservation office in Kawthaung by email ([email protected]) or our Booking system on the website.
Reservation is confirmed after processing online payment and Guest will receive a "Confirmation email" notified by VC Hotel & Resort.
Amendment of Reservation is not allowed, the existing reservation must be cancelled and a new reservation should be made under a new name, subject to allocation quotas, cut-off dates and all other reservation policies.

CHECK IN & CHECK OUT TIME
VC Hotel & Resort check in time is 2:00 pm and check out time is 12 pm. Requests for early check in & check out will be handled upon room availability on the day requested.
VC Hotel & Resort will accommodate guest’s luggage in a secure location until the guest room is ready.

LATE CHECK OUT FEES
Guest can request for late check out during the reservation and consideration will be given based on the hotel needs.
Otherwise, unauthorized late check out will be charged as follows:
Between 2:00 - 6:00 pm, additional USD 25 will be charged.
After 6:00 pm, late 1 night charge of the prevailing rate for that room type.

CHILD FARES POLICY
Complimentary for children under age 12, sharing the room with the parents or guardian, limited to 1 child per room. Breakfast for children under age 5 is free of charge. Children age 5 up to 12 years old will be charged for adult breakfast’s half fare.
Child who takes extra bed won’t be charged for breakfast.

PAYMENT TERMS
Total reservation value for every booking need to be received fully as deposit once the reservation is confirmed.
Payment of all invoices must be made to the hotel in USD only. If payment is made in other currency, the hotel shall reserve the right to convert the payment at the prevailing hotel exchange rate of the day of the payment.
If the guests check out earlier than the confirmed date, VC Hotel & Resort reserves the right to charge equivalent to the full room charge for the period reserved.
3% of Interests will be applied if the payments due are exceeding 30 days from the hotel date of invoice to the customers. (Term applied for agent only)

NON-RECEIPTS OF DEPOSIT AND PAYMENTS
If the above mentioned is not adhered to, VC Hotel & Resort reserves the right to cancel any room reservation being held, without any right of claims.

OTHERS
No Pets are allowed in Victoria Cliff Hotel & Resort’s Premises.
Betel nuts are prohibited to chew around the hotel area and spitting betel juice will be charged 10 USD.

“VC” means “Victoria Cliff” throughout this terms and conditions policy document.

CANCELLATION POLICY

▪ Cancellation has to be made by fax or email to the Victoria Cliff Hotel and Resort’s reservation office. Cancellation is only valid when the acknowledgment signed by an authorized person from the Hotel Reservation Office and returned to the sender only.

▪ Victoria Cliff Hotel & Resort will not accept any amendment within the cancellation period and it will be treated as a cancellation and charged according to our policy.

▪ Cancellation fee on the total value of the reservation for each room canceled will be charged as follows:
▪▪ Within 4-7 days prior to arrival, 50% of the total reservations value will be charged.
▪▪ Within 1-3 days prior to arrival, 100% of the total reservations value will be charged.
▪▪ NO SHOW within 24 hours prior to arrival will be charged 100% of the total reservations value.

▪ Guests check in from online booking reservation will be required to present the receipt or email confirmation sent by the Victoria Cliff Hotel and Resort upon arrival check in at the hotel. Otherwise, guests will be required to pay for their accommodation and any other received chargeable services and extras upon check out.

▪ We accept the following credit cards – Master, Visa Card, Union Pay, JCB for International and MPU for local as well as payments in cash United States Dollar (USD) or in Myanmar Kyats.