Check In:
▪ Our official guaranteed check in time is 2 PM, however if we have your room available and ready earlier, you may request an early check in. This request is subject to availability upon arrival.

Check Out:
▪ Our official check out time is 12 noon, however you may request a later check out time.
▪ A half day room charge will be imposed for late check out between 12 PM – 6 PM. Unless stated otherwise, guests must vacate their room at standard check out time on the final day of their stay. Failing this will result a charge for an additional night.
▪ If the stay is terminated early, the full agreed price for the entire stay will be paid. No refund will be made for this reason for any reservation under prepayment terms.

Room Capacity:
We strictly observe a room capacity policy which:
▪ Grand Deluxe Over The Lake (maximum 4 adults including 2 extra bed)
▪ Garden View Deluxe Bungalow (maximum 4 adults including 2 extra beds)
▪ Superior Room (maximum 2 adults, no extra bed allowed)

Rates policy:
▪ 5% government tax and 10% service charge will be added to the displayed rates at the final payment process.
▪ All reservations, regardless of their origin, are chargeable in the hotel's local currency (kyats).
▪ Prices are confirmed to the guest inclusive of all taxes in the commercial currency of the hotel (kyats) and the daily local bank exchange rate applies.
▪ Prices are inclusive of VAT applicable on the day of reservation and any change in regulatory taxes imposed by the local government will be automatically reflected in the prices shown on the date of billing.


Pet Policy:
▪ We are sorry that no pets are permitted at our resort.

Privacy Protection:
▪ We respect your privacy and will only collect personal data that is necessary for reservation processing. Only authorized staff has access to your personal data.
▪ Entry of the payment details and acceptance of the terms & conditions during the reservation process is equivalent to a physical signature between the parties.
▪ The guest is informed that his/her IP address is recorded at the time of the reservation.

Force Majeure:
▪ We cannot be held responsible to the guests if it fails to carry out its obligations as a result of force majeure (delay/cancellation of domestic flights, acts of government authorities, acts of terrorism, disaster, declared war, strikes, severe weather conditions, fires, etc.).

Prepayment Policy
▪ The credit/debit card you provided at the time of reservation is charged the total cost for your entire stay at the time of reservation or booking.
▪ Rates/prices and room availability are not guaranteed until full payment is received.
▪ Reservations without prepayment may be automatically released by the hotel without prior notice.
▪ Reservation prepayments are non-refundable & no amendment. In the event of a cancellation, your reservation prepayment will be forfeited.
▪ Travel Insurance is recommended.

No-show Policy
▪ Your reservation prepayment will be forfeited as we held your room for you the entire stay waiting for you which we could have otherwise sold to another guest.

Other Terms & Conditions
▪ The credit/debit card you used to make your reservation prepayment must be presented upon check-in along with a matching name valid travel passport.
▪ The hotel will NOT be responsible for debit card overdraft fees.
▪ Please keep your confirmation number for future reference and check-in.